Question: Your web site says that you will respond within two months. If you, or another publisher, doesn't respond within the timeframe they have stated, should the writer just move on and send it to another publisher? I have yet to submit a manuscript to a publisher. Is it common for publishers to reject manuscripts without response? How is a writer to know how long to wait if stated timeframes aren't met?
Answer: First, be aware that publishers post estimated response times. Sometimes response is much faster, but if the editors are swamped with submissions at some point, it may take longer than stated.
However, always feel free to send a polite email requesting status if it's been longer than stated. (Do not phone call!) We all know emails go astray. Are you sure the publisher received your submission (whether emailed or mailed, for pubs that take paper submissions)? Or they may have replied and you didn't receive it.
At EC, our process is that we acknowledge receipt of each submission within a few business days. Then within eight weeks you will receive either a "no thanks, not right for us" or a notice that your submission has been put in queue for an acquiring editor to take a look at. After that, it could be a few weeks to a few months for a response from that editor.
I can't answer for other publishers. But if you submit to EC and don't hear back, do indeed email to Submissions@ellorascave.com and ask! We respond to every legitimate submission received.